Refund policy

Refund Eligibility

At ZephyrBelle, we want you to be completely satisfied with your purchase. Items are eligible for refund within 30 days of delivery if they meet the following conditions:

Items must be unworn, unwashed, and in original condition with all tags attached
Original proof of purchase is required
Final sale items marked "non-refundable" are excluded
Personalized or custom-made items cannot be refunded

How to Initiate a Return

Log in to your ZephyrBelle account and visit the Order History section
Select the item(s) you wish to return and complete the return request form
Print the prepaid return label that will be emailed to you
Package your items securely and attach the return label
Drop off at your nearest authorized shipping location

Please allow 3-5 business days for your return to be processed once received at our warehouse.

Refund Processing

Approved refunds will be issued to the original payment method within 7-10 business days after we receive and inspect your return. Please note:

Shipping charges are non-refundable unless the return is due to our error
International customers may be subject to customs fees which are non-refundable
Refund timing may vary depending on your financial institution

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support within 7 days of delivery. We may require photographic evidence and will provide instructions for returning the item at our expense.

Exchanges

We currently offer exchanges for size or color variations, subject to availability. To request an exchange:

Follow the standard return process
Indicate your exchange preference in the return request form
We will ship the replacement item once your return is received

If the requested exchange item is unavailable, we will issue a refund instead.

Special Considerations

For hygiene reasons, we cannot accept returns on swimwear, lingerie, or bodysuits unless the protective liner is intact and the item is unworn.