Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, choose your size and color, then proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (2-3 business days), and next-day shipping (where available). Shipping costs vary depending on your location and selected method.
Do you ship internationally?
Yes, we ship worldwide. International delivery times typically range from 7-14 business days, depending on destination and customs processing.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress through our website or the carrier's tracking system.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Refunds will be issued to your original payment method, excluding shipping costs.
How do I exchange an item?
Please initiate a return for the original item and place a new order for the desired size or style. We currently don't offer direct exchanges to ensure you receive your preferred item quickly.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Sizing & Product Information
Where can I find size charts?
Detailed size charts are available on each product page. We recommend measuring yourself and comparing to our charts for the best fit, as sizing may vary between styles.
Are your product photos color-accurate?
We strive for color accuracy, but monitor settings and lighting conditions may cause slight variations. If you have specific color concerns, please review multiple product images.
How should I care for my ZephyrBelle garments?
Care instructions are included with each item and listed on product pages. We recommend following these guidelines to maintain the quality and longevity of your clothing.